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Support

Asking for Help

⏱️ Support Availability​

  • Hours: 08:00–14:00 GMT+1 (UTC+01:00)
  • Unavailable: Weekends & Swedish public holidays

✅ Before You Ask​

1. Check You’re a Verified Customer​

Support is only available to verified customers.
👉 Follow this guide: Verify product ownership

2. Include Logs With Your Request​

Logs are essential. Without them, we cannot help. They provide:

  • Engine version
  • Hardware info
  • Called functions
  • Crash callstack (if applicable)

How to include logs:

  1. Reproduce the issue
  2. Close the project
  3. Attach the newly generated logs

⚠️ Avoid sending large or outdated logs.

3. Provide Detailed Information​

Be specific. Instead of “Feature X isn’t working,” include:

  • Operating System
  • Unreal Engine version
  • Plugin version
  • Running in Editor or Packaged?
  • Relevant Blueprint screenshots
  • Logs from the /Saved/Logs/ directory

4. Read the Documentation​

Most reported issues are already covered in the plugin documentation. Please review it thoroughly.

5. Check the Example Projects​

Each plugin includes an example project to demonstrate basic functionality.

🚫 Do not use these in production — they are for learning only.

6. Use the Discord Server​

Verified customers gain access to private support channels on Discord.
📌 Tip: Use the search function — most questions have already been answered!

⚙️ Common Misconfigurations​

Many issues are caused by incorrect setup in DefaultEngine.ini.
This file:

  • Defines which subsystem the engine should use
  • Provides plugin credentials

✅ Ensure your configuration matches the documentation and example project.

🚫 Unrelated Questions​

We cannot provide support for issues unrelated to our plugins, such as:

  • “How do I replicate player names?”
  • “How do I configure Steam Achievements?”
  • “Where do I get a Steam App ID?”

For non-plugin topics, please consult the official documentation of services like Steam or Epic Online Services.

You may still ask in Discord, but support is not guaranteed.

📁 Where to Find Your Logs​

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Logs are always generated in your project’s Saved directory.
File names may differ, but the principle remains the same.

Which logfile should I include?​

Editor:

  • PIE (Play In Editor): Send SteamCore_Example.log
  • Standalone Game in Editor: Send SteamCore_Example_2.log (the editor generates a separate log file for Standalone sessions)

Packaged Project:

  • Logs are located in the Saved directory (see example screenshot).

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🖼️ Blueprints​

If your issue involves your own project, please also include screenshots of your Blueprint logic.